Privacy Policy
Last updated: February 2025
Grafelia ("we", "our", "us") operates the website grafelia.com and provides digital products and services. This policy describes how we collect, use, and protect your information.
Information We Collect
We may collect the following information when you interact with our services:
- Contact information — name, email address, and phone number when you reach out to us or place an order
- Order details — event information you provide for personalization (names, dates, locations)
- Usage data — anonymous analytics about how our website is used (pages visited, time on site)
- Marketplace data — when you purchase through third-party platforms (e.g., Etsy), those platforms may share order information with us to fulfill your purchase
How We Use Your Information
- To create and deliver your personalized digital products
- To communicate with you about your orders
- To improve our products and services
- To comply with legal obligations
Third-Party Services
We may use third-party services for analytics, payment processing, and order fulfillment. These services have their own privacy policies. When you purchase through platforms like Etsy, their respective privacy policies also apply.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Order-related data is retained for up to 3 years for warranty and legal compliance purposes.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
Cookies
Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or your personal data, please contact us at contact@grafelia.com.